Incorporation of Conditions All contracts entered into between Sussex Garage Doors Ltd and you the customer shall be deemed to incorporate these conditions and the company from the customer shall accept no amendments or additions to these terms and conditions unless confirmed in writing and signed by an authorized member of the company. The Company does not accept any terms and conditions proffered by the customer after a deposit or order has been received for goods or services.

Quotations & Prices

The company will deliver prior to commencing works a detailed description of the work we agree to undertake for a specific sum, inclusive of V.A.T at the current Government stipulated rate, for repairs or retail shop sales, this may be given verbally for all other types of installation work it will be in a typed format and give a detailed description as reasonably possible. The Customer agrees to the contents of these Quotations and accepts these terms and conditions by placing a deposit for goods or services with us. The Company reserves the right to charge an administration fee and or withdraw the Quotation if additional conditions are implied or demanded by the customer without prior agreement in writing after the deposit has been paid and the quotation has been accepted.

The customer agrees to inform the company in writing at either the time of placing the deposit or prior if any aspect of the Quotations is unacceptable or unclear and the customer agrees that, paying a deposit against a specific quotation is acceptance of the details contained within. Our quotations include a deduction for the use where necessary of the customers electricity supply. If this unacceptable notification should be made at time of ordering and a generator will be used.
Quotations lapse after 90 days and after that date are subject to recalculation (unless otherwise stated)

The price quoted is a firm and fixed price and no adjustments to the price will be made if the installation takes longer than expected or additional visits are required to completed the work as described. In addition no reduction will be made for installations where the time taken in less than expected.

The company may decline to supply a quotation for products which the company deems to be inferior or substandard or non compliant with existing legislation. The Company agrees to supply the goods as detailed in the quotation unless the goods described have been withdrawn by a manufacture. The company would identify and source similar goods and agrees to inform the customer as soon as practicable. The company may charge more or less than the manufactures recommended retail price depending on the work involved on the installation and does not accept the MRRP, as it’s own price list.

Specification of Products

The company will supply and install the products as detailed upon the quotation and will not substitute another product for it unless clearly agreed in writing with the customer. The Company only accepts specifications requests from the customer if agreed in writing.

Order Completion and Commission

All supply and manufacturing lead times are estimates and the company does not accept claims for consensual losses arising from the late delivery of products to its premises by manufactures. All completion and installation times are estimates only.
The Customer may cancel an order at any time and the order will be subject to a cancellation fee equal to the restocking cost of the products usually 40% of the pre VAT price of the product as listed in the manufacturers recommended retail price list and an administration fee of £35.00. No cancellation will be accepted for special order goods or goods manufactured specifically to a customers requirements, made to measure or made to order products. Upon canceling the contract the customer will have no further claim on the company and the company will not accept any claims for consequential losses arising from the cancellation. Orders not collected from our premises with the agreed time will incur insurance and storage cost equal to 2% of the pre VAT price of the door per month.

The Customer agrees that we may levy this charge and dispose of any product left with us for more than 60 days. Orders supplied in installments are deemed to be separate contracts and are invoiced as such.

If you accept an installation after the estimated time scale/lead time, then the order and subsequent works will be deemed to have been acceptable and within reasonable time, and you the customer must ensure that the final payment is made in full and that you have no claim against the company for any delay, including without limitation and any claim for indirect or consequential losses.