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Eastbourne- Bexhill -Shoreham- Bognor Regis |
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Terms & Conditions Of Trading
Incorporation of Conditions All contracts entered into between Sussex Garage Doors Ltd and you the customer shall be deemed to incorporate these conditions and the company from the customer shall accept no amendments or additions to these terms and conditions unless confirmed in writing and signed by an authorized member of the company. The Company does not accept any terms and conditions proffered by the customer after a deposit or order has been received for goods or services.
The company will deliver prior to commencing works a detailed description of the work we agree to undertake for a specific sum, inclusive of V.A.T at the current Government stipulated rate, for repairs or retail shop sales, this may be given verbally for all other types of installation work it will be in a typed format and give a detailed description as reasonably possible. The Customer agrees to the contents of these Quotations and accepts these terms and conditions by placing a deposit for goods or services with us. The Company reserves the right to charge an administration fee and or withdraw the Quotation if additional conditions are implied or demanded by the customer without prior agreement in writing after the deposit has been paid and the quotation has been accepted. The
customer agrees to inform the company in writing at either the time
of placing the deposit or prior if any aspect of the Quotations is
unacceptable or unclear and the customer agrees that, paying a deposit
against a specific quotation is acceptance of the details contained
within. Our quotations include a deduction for the use where necessary
of the customers electricity supply. If this unacceptable notification
should be made at time of ordering and a generator will be used. The price quoted is a firm and fixed price and no adjustments to the price will be made if the installation takes longer than expected or additional visits are required to completed the work as described. In addition no reduction will be made for installations where the time taken in less than expected. The company may decline to supply a quotation for products which the company deems to be inferior or substandard or non compliant with existing legislation. The Company agrees to supply the goods as detailed in the quotation unless the goods described have been withdrawn by a manufacture. The company would identify and source similar goods and agrees to inform the customer as soon as practicable. The company may charge more or less than the manufactures recommended retail price depending on the work involved on the installation and does not accept the MRRP, as it’s own price list.
The company will supply and install the products as detailed upon the quotation and will not substitute another product for it unless clearly agreed in writing with the customer. The Company only accepts specifications requests from the customer if agreed in writing. Order Completion and Commission All
supply and manufacturing lead times are estimates and the company
does not accept claims for consensual losses arising from the late
delivery of products to its premises by manufactures. All completion
and installation times are estimates only. The Customer agrees that we may levy this charge and dispose of any product left with us for more than 60 days. Orders supplied in installments are deemed to be separate contracts and are invoiced as such. If you accept an installation after the estimated time scale/lead time, then the order and subsequent works will be deemed to have been acceptable and within reasonable time, and you the customer must ensure that the final payment is made in full and that you have no claim against the company for any delay, including without limitation and any claim for indirect or consequential losses. Credit & Payment Terms
If
you have an approved credit account, payment is due: Orders
for either credit account can only be accepted in writing, fax or
e-mail. No verbal orders can be accepted. The customer must agree to indemnify the Company in full from all expenses and liabilities we may incur, directly or indirectly and including without limitation all legal or advisory costs and legal expenses following any breach by the customer of any of your obligations under these terms and conditions.
The
goods are at the customers risk and should be insured as such by the
customer, from the time of supply, arrival on site or customers supply,
premises for damaged caused on site during installation or by a third
part actions or by materials not secured on the premises or through
trips and falls, of the delivery personnel, caused by the customers
negligence, in securing the site is safe to work on or failing to
identify potential hazards or ensuring the timing and location of
the delivery is not safe. Customers
should insure that products ordered to a specific customer specification,
made to measure or made to order are suitable for the purpose for
which they are intended. The company will not accept without limitation
and liability for losses financial or consequential resulting from
the products being incorrectly specified by the customer. The customer should insure the risk for goods supplied to site, on a supply only basis, from the moment the products are removed from our vehicles. The customer must inspect immediately upon delivery the products supplied are as detailed on the delivery note and in good condition. Notification must be via phone or fax immediately and confirmed in writing within seven days.
Except where otherwise stated, we warrant that all the goods we supply comply with their description on our quotation/order conformation/receipt notes. The goods are free from any material defects at time of delivery or collection. For retail shop sales the company accepts the compliance with the Sale of Goods Act as amended .For supply only or supply and fit type sales, the company supplies a one year warranty against defective workmanship and warranty that we will install the product to the manufacturers instructions. We warranty that we will only modify the product where we have been trained and authorized to do so by that specific manufacturer. All warranties and guarantees on the products we supply are manufacturers warranties. The customer must ensure that they take reasonable steps to ensure that they understand the details of the manufactures guarantee which are printed off and on display in our showrooms, and available on the rear pages of all the manufacturers main brochures (these are available in our showrooms or via mail if requested). Customers should insure that they understand the details and agree that by placing a deposit for an order following a quotation the company has supplied they accept and understand the manufactures terms and conditions. No doors supplied are deemed to be water proof or gale resistant. The company guarantees that all products supplied will be SEN and Safe Supply of Machinery Directive compliant as amended. Return Of Goods We will accept the return of goods from the customer only when Prior confirmation from us in writing has been received for doors and operators for retail shop sales when: Goods are returned within their original packaging and are fit for resale without further handling or repackaging and free from after sales defects such as dents scratches or missing associated parts accompanied with a receipt. A refund will be via credit card machines for purchases made via credit cards and refunds for cash payments will be refunded by company cheque as neither branch holds cash tills. No refunds are available for made to measure, made to order products or special order products. Each instance of customers wish to return goods will be looked at on an individual basis and in some cases we will be able to return goods to the manufacturers, subject to a handling charge which various from manufacture of around 40%. Cancellation Of Orders We reserve the right to cancel any order received from a customer and agree to do so in writing as soon as practicable for any reason . We reserve the right to cancel any transaction if the customer becomes insolvent or fails to make a designated payment on time. The company reserves the right to cancel or suspend orders for our customers where due to Force Majeure we are only able to perform them at unreasonable cost because of circumstances beyond our control, such as fire, flood, accident, explosion, transport delays, strikes, Act of terrorism or industrial disputes or other difficulties in obtain supplies without liability or obligation. Title All goods supplied by the company remain the property of Sussex Garage Doors Ltd until paid for in full. You may sell those goods in the ordinary course of your business and retain the percentage of proceeds in trust for Sussex Garage Doors Ltd until payment is made in full. You may not sell on our goods if you become insolvent. The customer agrees to allow access to remove the goods if not paid for in full on the due date. Until the goods are paid for in full the customer agrees to allow us access to their premises for the purpose of inspection of removal of these goods using reasonable force to do so. The company reserves the right to take legal action to recover the amount owed for those goods or services. Data Protection The company agrees that it will work towards compliance of BS7799 and the provisions of the Data Protection Act 1984 & 1988 as amended to securely retain all personnel date held by them relating to it’s customers. The company states that it may disclose the minimal amount of data to third parties for the purpose of warranties and guarantees, supplying goods and services and processing orders and for the collection of outstanding monies. The Company has a specific policy for data protection regarding the recording of images of persons on or near to its premises. General Terms and Conditions All brochures, catalogues and other promotional materials are to be treated as illustration only, there contents forms part of the manufactures terms and conditions of sale and colors and finishes are for guidance only. The specifications are deemed to be correct, however Sussex Garage Doors Ltd accepts no liability for miss prints or errors in manufactures brochures or catalogues which the customer has relied upon to form an opening or based their construction specification on unless specifically agreed in writing by us. Customers should not base their order on presumptions made by reading the manufactures brochures and should check this against our quotations for clarifications prior to ordering. Any notice to be served by either party can be sent to the principal place of business via fax e-mail or letter. The only written statement that can be relied upon is one made in writing by someone who is our authorized representative or based upon details contained within our quotations or any covering letter and not withdrawn before the contract is made. Unless expressly agreed the contract is governed by the laws of England and no contract will create any right enforced by virtue of the contracts (rights of third parties) (Act 1999) by any person not identified as an official representative. Nothing in these Terms and Conditions effects or limits our liability for fraudulent misrepresentation."This does not affect your statutory rights under the Sale & Supply of Goods to Consumer Regulations 2002" The Company agrees to ensure that public liability and employee liability cover is in place at all times and the company agrees to ensure that it maintains and up to date environmental waste license for the collection of rubbish. The company agrees to maintain its registration with the Data Protection agency to ensure customers security regarding stored data |
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